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Order Hotline

   

Customer Services

  • How To Order

    We accept the following debit / credit cards:
    We accept the following debit / credit cards:
    You may also pay through PayPal, if you already hold an account with them
    PayPal

    Finding The Right Product
    You can either browse for products by clicking on the various categories on the left-hand side of this page, or by selecting a particular product brand. If you have something specific in mind, type the product name into the search box at the top left of each page and click 'go'.
    To find out more information on a product, click on the 'i' icon, description, or main image.

    Once you have found something you wish to buy, there are two ways you can order:

    Ordering Online
    To purchase a product, click on the 'add to basket' button - you will then be taken to the shopping basket, which will show your goods as you choose them.

    Here you can update quantities, remove items, add any accessories you may need, swap chosen item(s) for an alternative colour / size, enter a promotional code, or click 'continue shopping' to keep browsing the site.

    Once you've made all your choices, you then need to decide on how to pay for your goods. If you wish to pay with a credit or debit card, click on the 'Checkout' button on the shopping basket page. If you wish to pay via your existing PayPal account, click on their logo and you will be redirected to the PayPal website to complete your purchase.

    Checkout: Our checkout process allows you to check and confirm your order, supply us with a delivery address and provide credit / debit card payment details. You will be able to change any aspect of your order right up until your transaction is confirmed.

    Once your transaction is confirmed you will have the opportunity to open a T2 account, which will ensure a faster checkout process on future online purchases.

    At the point of ordering, your debit / credit card or Paypal account will be charged and the full amount will be deducted from your account.

    Ordering Through Our Call Centre
    If you would like to purchase one of our items, but would prefer to speak to a 'real' person rather than clicking buttons online, then simply call one of our helpful team members in our UK call centre who will be happy to take your order.

    Please call 0845 555 4444, to place your order.
    The orderline opening hours are 8am - 9pm Monday to Friday, 9am - 8pm Saturday and Sunday.

    Just quote T2SHOP along with the product code, which is found next to the description on the individual product pages

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  • Delivery

    T2 Direct can only deliver goods to mainland UK, Northern Ireland, the Channel Islands, and Scottish Highlands & Islands.

    We offer free delivery on all UK mainland orders over £40, and charge only £2.95 on orders under £40.

    Depending on the weight and value, your order will be despatched via either Royal Mail or DHL. We aim to deliver goods between 3 - 5 working days, subject to the goods being in stock. (If the item you wish to purchase is out of stock, you will be notified at the point of adding it to the shopping basket).
    Whilst we aim to deliver goods within 5 working days, because we employ a third-party courier service, this is sometimes not possible, although this is very rarely the case. Delivery dates or times cannot be guaranteed.

    Our courier's delivery window is 9am - 6pm Monday - Friday. All couriered deliveries require a signature, so if you think you will not be at home between these times, have the goods delivered to a more reliable address, such as your place of work, a neighbour or relative.

    If no one is in when delivery is attempted, a card will be posted through your door, giving you details of the delivery and a contact number for you to call to arrange a re-delivery. If after 2 weeks or 3 delivery attempts, a signature has still not been obtained at the given address, goods will be returned to T2 Direct.

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  • Returns and Refunds

    T2 Direct are committed to selling high-quality products that we hope you'll enjoy using, but we also know that for one reason or another, there may be a time when you need to return something you've purchased.

    30-Day Approval Period
    Every product we sell is covered by our 30-day approval period scheme. This means you have 30 days from the time you receive your order to decide whether or not you wish to keep your item(s).

    If during the approval period, you decide that you would like to return your purchase for a refund, simply contact us immediately to obtain a Returns Merchandise Authority number (RMA). Once you have been given the RMA, you have to return the item to us with all items/parts included, in a re-saleable condition, undamaged and in its original packaging within a further 14 days.

    Once we have received your item back from you we will inspect your item before proceeding to issue a full refund, including original delivery charges (except delivery upsells) but excluding returns postage costs. If you do not contact us within 30 days of receiving your item we will assume you are happy with your purchase, and therefore your approval period will end. We will not refund any orders after your approval period has ended so it is important that you check you are happy with your purchase as soon as it arrives.

    We also enclose full returns instructions with each product dispatched, including the phone number to call to request your RMA. This is printed on the reverse of the VAT invoice / receipt enclosed with your product.

    12-Month Guarantee
    All of our products are guaranteed for at least 12 months. Extended manufacturer's guarantees may apply, and will be stated next to individual products.

    In the unlikely event that your product develops a fault, simply contact our Returns Department to arrange the return. Our quality control department will inspect goods to verify the fault. If the approval period has expired, we will, at our discretion either repair or replace the faulty item. We will then send your replacement / repair to you free of charge.

    Because you are returning faulty goods, we will happily refund you the costs incurred to post goods back to us (but only if you enclose a copy of the postage receipt with the returned goods). Normal wear and tear, unauthorised tampering or damage, or lack of maintenance are not covered under the 12-month guarantee.

    How To Return Goods To Us
    Whether you are returning goods because they are faulty and require replacing, or you are taking advantage of our 30-day approval period and wish to send an item back to us for a refund, it is very important that you obtain a Returns Merchandise Authority number (RMA). Without an RMA we will be unable to process your return.

    You can obtain the RMA by calling 0845 555 4448. Once you receive this, fill in the Returns slip, including a detailed reason for a refund, which is printed on the reverse of the VAT invoice / receipt enclosed with your goods. During the phone call we will give you the delivery address to send the returned item to.

    You can either return the goods back to us yourself via Royal Mail (please ensure you arrange appropriate insurance with Royal Mail: obtain a Royal Mail Certificate of Posting or use services such as Recorded Delivery / Special Delivery). Alternatively, we can arrange for a courier to collect goods at a convenient time (we will charge a small fee for this service).

    All products returned to us will be thoroughly checked by our Returns Department and only then will a refund or exchange be authorised and processed. Returns are usually processed within 14 working days of receipt. A refund will be made in the same form of payment that was used to make the initial purchase.

    If you are sending goods back because they are faulty, we will refund the return postage costs, as long as this is either clearly stated by providing a receipt or if we can see the value of the postage paid from the box used to return the item.

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  • Prices and VAT

    T2 Direct prides itself on offering innovative products at competitive prices with savings wherever and whenever possible. All of products are fairly and honestly priced, as are the savings quoted.

    However, because of the very nature of the internet, it is possible that some sites may be offering the same product as we are, at a lower cost. Or indeed, at a higher cost. Just like the high street. Although, we cannot always price match, if you found a considerable price difference, we would welcome your feedback which would help us improve our pricing.

    The prices for any goods ordered through this site will be as quoted, except in the unlikely case of obvious errors. These prices are liable to change at any time, but any changes will not affect orders already placed and confirmed.

    As we're based in the UK, our site shows all prices inclusive of VAT

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  • Privacy and Security Policy

    Shopping on technologyinthehome.com is safe and secure
    We guarantee that every online purchase you make from our store is a secure transaction. All orders are taken from you using the strongest available encryption technology; 128-bit Secure Socket Layers (SSL).

    This means that on any page of the website where you enter personal information such as credit card details, the information sent to us is encrypted to safeguard your details. (Encryption prevents other Internet users from accessing this information.) We only accept orders that are placed using this technology.

    You can check that you are shopping in a secure environment by looking for either a locked padlock icon (Internet Explorer) or an image of a key (Netscape) in the grey bar at the bottom of your screen. (This will only appear on pages where you enter personal information, such as credit card details.)

    What information we hold about you and how we use it
    If you have bought something from us we will store your email address, phone number and delivery & billing addresses. If you choose to deliver items to a third-party (such as a friend) we will have their name and address.
    Your credit / debit card details are passed to a secure and encrypted payment provider (PSL) for authorisation and stored on their server. This means your financial details cannot be accessed and are never divulged.

    We gather this information to allow us to process and fulfill your order. Therefore we will have to disclose some of your information to third parties such as Royal Mail, Business Express, Business Post, HDN and DHL.

    We also maintain an order history of your purchases. This allows you and us to track your deliveries and review your past purchases.

    We will also use your information to provide you with information about special features on our website or any of our special offers, services, products or information which we think may interest you. If you do not want to receive this information you may decline to do so at the time you place your order or at any time by sending an email to privacy@t2directltd.com or by clicking the unsubscribe link in any of our newsletters.

    We may monitor website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual and no personal information shall be retained or stored on our website.

    If this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.
    We never exchange, sell or otherwise give away your email address to other companies

    Updating your details
    If any of the information that you have provided to T2 Direct Limited changes, for example if you change your e-mail address, name or payment details or if you wish to cancel your registration, you can do so by using 'My Account'. Alternatively, let us know the correct details by sending an e-mail to privacy@t2directltd.com or by sending a letter to T2 Direct Ltd, 29 Welbeck Street, London, W1G 8DA.

    Consent
    By buying from this site, and therefore submitting personal information, you consent to the use of that information as outlined in this policy. If we change our Privacy Policy, we will post the changes on this page. Please check our website for any changes to this Privacy Policy.

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  • Terms and Conditions

    By using our (“T2 Direct Limited”) website, placing an order for goods and/or registering as a member of our website you confirm your agreement to our terms and conditions, as set out below

    Conditions

      1. An order for goods placed by you, the buyer through our website shall be subject to these terms and conditions
      2. All other terms and conditions, express or implied by statute or otherwise, are excluded to the fullest extent permitted by law
      3. Nothing in these terms and conditions shall affect the statutory rights of any consumer
      4. In these Terms and Conditions of Sale and Privacy Policy references to ‘us’ or ‘our’ shall mean T2 Direct Limited (Reg. No. 4926647), 29 Welbeck Street, London, W1G 8DA

    Orders

      1. All orders for goods shall be deemed to be an offer by you, the buyer, to purchase goods pursuant to these terms and conditions
      2. You, the buyer, shall be responsible for ensuring the accuracy of the details provided on the order form and we will not be obliged to accept an order unless all details requested on the order form have been entered correctly
      3. No order submitted by you, the buyer, shall be deemed to be accepted by us unless and until we confirm acceptance of the your order by e-mail (where applicable) or by telephone
      4. We are entitled to refuse any order placed by you and will not be required to provide an explanation

    Goods

      1. Although highly unlikely, the goods may differ slightly from the images shown
      2. We reserve the right to substitute products of a similar description and standard if the requested goods are not available but will use reasonable endeavours to match your order exactly.

    Price and Payment

      1. The price of the goods will be the price quoted on the website at the date the order is received and will include VAT and delivery in mainland United Kingdom unless specified otherwise
      2. We reserve the right to change the price at any time. However, orders taken will be charged at the price quoted at the time of order and will therefore be unaffected.

    Payment

      1. When we provide any goods to you, the buyer, under these terms and conditions, payment will be charged to the credit card account provided by you on the website order form
      2. By placing an order, you, the buyer, consent to payment being charged to your credit card account as provided on the order form
      3. Title to the goods will pass to you, the buyer, on payment in full of the price of the goods
      4. We will issue you with an electronic receipt to your email address once the goods have been dispatched and will provide you with details of the courier and a tracking number where possible

    Delivery

      1. The goods will be delivered to you, the buyer, at the delivery address provided by you on the order form. A signature may be required to confirm delivery
      2. Any dates quoted for delivery of the goods are approximate only and we shall not be liable for any delay in delivery of the goods however caused. If however we are unable to deliver your goods by the date quoted for delivery, you, the buyer shall be entitled to cancel the order at any time before delivery takes place

    Cancellation of the Order/Return of goods/Defective Goods

      1. If you are within the EU and are a consumer (as defined in the Unfair Contract Terms Act 1977 section 12 as amended) then in accordance with the Consumer Protection (Distance Selling) Regulations 2000:

        (a) If at any time after making your order you wish to cancel it please notify us by phone or email that you wish to cancel.

        (b) If your order has already been dispatched then you can still cancel your order but you must notify us of your wish to cancel by phone within 14 days (10 working days) from the date you receive the goods.

        (c) Save a provided in (e) below, you are responsible for the costs of the return postage and are under a duty to take reasonable care of the goods while they are in your possession and ensure that the returned goods are received by us undamaged.

        (d) We will refund you in full within 7 days of the date you cancel the order or 7 days from the date we receive any returned goods from you

        (e) Where the goods are being returned as they are faulty or do not comply with the contract then we will pay your return postage

    Your Warranty

      1. You, the buyer, warrant that all details provided on the order form for the purpose of purchasing the goods are correct, that the credit card you are using is your own and that there are sufficient funds and/or sufficient unused limit available to cover the cost of the goods

    LIMITATION OF LIABILITY

      1. We will use all reasonable endeavours to carry out its obligations within a reasonable period of time but will not be liable to you, the buyer for any loss, costs or expenses arising directly or indirectly from any delays in doing so and we will not be deemed to be in breach of this Agreement by reason of any delay in performing, or any failure to perform, any of its obligations in relation to this Agreement, if the delay or failure was due to any cause beyond our reasonable control. Without prejudice to the generality of the foregoing, the following will be regarded as causes beyond our reasonable control:

        23.1.1 Act of God, explosion, flood, tempest, fire or accident;

        23.1.2 War or threat of war, sabotage, civil disturbance or requisition;

        23.1.3 Acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority;

        23.1.4 Import or export regulations or embargoes;

        23.1.5 Strikes, lock outs or other industrial actions or trade disputes;

        23.1.6 Difficulties in obtaining raw materials, labour, fuel, parts or machinery;

        23.1.7 Power failure or breakdown in machinery

    If we are prevented from carrying out our obligations in the above circumstances, we will notify you in writing. If we are still prevented from carrying out our obligations 3 weeks from the dated such notice was sent, then either party may give written notice to the other cancelling the Agreement. If the Agreement is cancelled in this way we accept no liability to compensate you for any loss or damage caused by failure to perform

      1. Except in respect of death or personal injury caused by our negligence, we will not be liable to you, the buyer, for any loss of profit or any indirect special or consequential loss, damage, costs, expenses or other claims, which arise out of or in connection with the supply of goods other than as a result of a breach of an obligation arising under the Sale of Goods Act 1979 (as amended) and the Supply of Goods and Services Act 1973

    Intellectual Property

      1. You may download or copy the content and other down-loadable items displayed on the website subject to the condition that the material may only be used for personal non-commercial purposes. Copying or storing the contents of the website for other than personal use is expressly prohibited

    Website

      1. We will attempt to ensure that the information available on the website at any time is accurate. However, we will not be held liable for any errors or omissions. We will use all reasonable endeavours to correct errors and omissions as quickly as practicable after becoming aware or being notified of these
      2. All drawings, descriptive matter and specifications of the goods on the website are for the sole purpose of giving an approximate description of the goods
      3. We may also change, suspend or discontinue any aspect of the website, including the availability of any features, information, database or content or restrict access to parts or all of the website without notice or liability

    General

      1. We may from time to time change, alter, adapt, add or remove portions of these terms and conditions but if we do so we will post any such changes on the website
      2. If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of this Agreement and the remainder of the provision in question will not be affected
      3. English law will apply to this Agreement, and the parties agree to submit to the non-exclusive jurisdiction of the English courts
      4. The headings in this Agreement are for convenience only and will not affect their interpretation

    Queries and Complaints

    1. We aim to respond to e-mail, faxed and written queries within 24hrs of receipt. Our Customer Services can answer your telephone queries Monday to Friday between 8am and 9pm, and Saturday & Sunday between 9am and 8pm
    2. In respect of complaints, we will consider the nature of the complaint and will contact you within 14 days of the complaint giving you the result of the enquiries and what we propose should be done
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  • Environmental Policy

    As a responsible retailer, T2 Direct is committed to protecting the environment. We have taken various steps to ensure our impact on the environment is minimal which can be viewed here:

    Our Green Policy
    WEEE Regulations

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  • Newsletter

    Why not subscribe to our newsletter and benefit from even more great deals and super savings? To subscribe, enter your email address in the box below and then click 'sign up'.

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Frequently Asked Questions

The answers given to the following questions, although accurate, are very brief. To find out more, click the 'more info' link next to each answer.


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